Two Civil Servants

My mom told me about two civil servants...aka government employees.

One was cranky, rude, inconsiderate, condescending, impatient
Not fitting for the job!
She shouted at the poor, old, sick people who have been waiting hours in line.
Poor folks!

One was funny, brought laughter to everyone.
His role was just to call out names.
He said _______, won a Nissan Patrol.
Next! is ______from San Francisco, USA ay Del Monte.
And on he went.
There goes Mr. Comedian the audience would say.
Giving cheer everywhere.

Same government agency.
Two totally different employees.
What a world of difference - a sharp tongue vs. a sense of humor.
Which would you rather be a "victim" of?